Refund Policy
Refund Policy
Thank you for choosing NDotCosmetics and our 4-in-1 Hair Growth Formula! We are confident in the quality and effectiveness of our product, crafted to support hair health, growth, repair, straightening, and nourishment through a balanced blend of natural oils and a gentle, enriching shampoo. Your satisfaction is our priority, and we want you to feel assured in trying our product risk-free.
We understand that results may vary from person to person due to unique hair types, individual health, and lifestyle factors. Therefore, while many customers experience visible improvement within a few weeks, others may need longer for noticeable results.
If you have used our 4-in-1 Hair Growth Formula consistently as directed for 30 days and do not observe any improvement in hair growth, we offer a 100% Money-Back Guarantee under the following conditions:
Eligibility Requirements for Refund
Product Usage: The refund guarantee applies only if the product has been used as per the instructions on the packaging and consistently for at least 30 days. This means daily application of the oils and shampoo, as directed.
Documented Progress: To better understand the product’s performance on your hair and provide a valid refund, we require documented proof of your journey with our product:
- Take photos of your hair on the day you begin using the product.
- Take weekly progress photos to document changes over the 30-day period.
- Keep the original purchase receipt, as it will be required for the refund process.
Request Submission Timeframe: Refund requests must be submitted within 10 days after the completion of your 30-day usage period. Unfortunately, we cannot process refund requests outside of this window.
First-Time Purchase: This refund policy applies only to your first-time purchase of our 4-in-1 Hair Growth Formula. Refund requests for repeat purchases will not be eligible.
How to Request a Refund
If you meet the above eligibility requirements and would like to initiate a refund, please follow these steps:
Contact Customer Support: Send an email to ndotcosmeticsg@gmail.com with the subject line “Refund Request – 4-in-1 Hair Growth Formula.” Be sure to include your order number, photos (from initial use and weekly intervals), and a brief description of your experience with the product.
Processing the Request: Upon receipt, our team will review your submission to ensure all eligibility requirements are met. You will receive an update regarding the status of your request within 7 business days.
Refund Approval: If your refund request is approved, we will issue a full refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Final Note
Our 4-in-1 Hair Growth Formula is formulated with care to promote healthier, stronger hair for most users, but we recognize that it may not work identically for everyone. This refund policy ensures that you can confidently experience our product. We value your trust in our brand, and we are here to support you in your hair care journey.
If you have any questions, feel free to contact our customer support team at ndotcosmeticsg@gmail.com. Thank you for trying our 4-in-1 Hair Growth Formula from NDotCosmetics—we are committed to your satisfaction!